Terms of service

Welcome to Foundry Lighting. These Terms of Service explain the rules and conditions that apply when you browse our website, purchase our lighting products, or communicate with us.

We aim to make every purchase clear, secure, and straightforward. Because lighting products can involve installation, electrical components, delicate finishes, glass, shades, and shipping-sensitive parts, we also provide practical guidance throughout these terms to help you enjoy your purchase safely.

By accessing or using foundrylighting.shop, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website.

1. About Foundry Lighting

Foundry Lighting operates a physical retail B2C e-commerce business offering lighting products to consumers.

Website: foundrylighting.shop
Address: 4162 S Santa Fe Ave, Vernon, CA 90058, USA
Customer Service: support@foundrylighting.shop

Our main product categories include:

  • Pendant Lights

  • Wall Lamps

  • Floor Lamps

  • Table & Bedside Lamps

We serve customers globally except Asia and remote areas.

2. Definitions

For these Terms:

  • “We,” “us,” “our,” or “Foundry Lighting” means Foundry Lighting.

  • “You,” “your,” or “customer” means the person using our website or purchasing our products.

  • “Website” means foundrylighting.shop and its related pages and services.

  • “Product” means any physical lighting product offered through our website.

  • “Order” means a purchase request submitted through our website.

  • “Business Day” means a day generally recognized as a business day in our operating jurisdiction.

3. Website Use and Accounts

You may browse our website without creating an account where this functionality is available.

If you create or use an account, you are responsible for:

  • Providing accurate information.

  • Keeping account information current.

  • Protecting your login credentials.

  • Keeping your account secure.

  • Not allowing unauthorized individuals to use your account.

You agree not to create an account using false information or impersonate another person.

If we reasonably believe an account is being used fraudulently, unlawfully, or in violation of these Terms, we may restrict or suspend access as permitted by applicable law.

4. Orders and Contract Formation

When you submit an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We may review order details before accepting and processing an order.

We reserve the right to decline or cancel an order when reasonably necessary, including situations involving:

  • Incorrect or obviously erroneous pricing.

  • Product availability issues.

  • Suspected fraudulent activity.

  • Incorrect shipping information.

  • Orders that violate these Terms.

  • Technical or system errors.

If we cancel an order after payment has been received, we will arrange an appropriate refund to the original payment method.

Once an order is accepted, we will begin processing it according to our normal fulfillment procedures.

5. Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, finishes, colors, and images as accurately as possible.

However, slight differences may occur due to:

  • Screen and display settings.

  • Lighting conditions in product photography.

  • Natural material variations.

  • Manufacturing characteristics.

  • Differences between production batches.

For lighting products, dimensions and installation requirements are particularly important. We recommend reviewing the product specifications before purchasing and confirming that the selected fixture is suitable for your intended space.

6. Prices and Payment

All prices displayed on the website are shown in the applicable currency presented during checkout.

We currently accept:

  • Visa

  • MasterCard

Payment information may be processed through authorized payment providers. We do not request that customers send complete card information through ordinary customer service email.

We may correct obvious pricing or technical errors before an order is accepted. If an affected order has already been paid for, we will contact you regarding the available resolution.

7. Order Processing

Orders are generally processed within 4–7 days.

Processing time refers to the time required to prepare an order before it is handed to the shipping carrier. Delivery time begins after shipment.

Processing or delivery estimates may occasionally be affected by circumstances outside our reasonable control, such as carrier delays, customs procedures, severe weather, or other transportation disruptions.

8. Shipping and Delivery

We ship globally except Asia and remote areas.

Our standard shipping options are:

Shipping Method Estimated Delivery Shipping Cost
DHL/FedEx Standard 7–14 days $12.95
EMS 12–24 days Free
Orders of $50 or more According to selected eligible method Free shipping

Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary depending on destination, carrier operations, customs processing, and other circumstances.

Please provide an accurate shipping address when placing your order. Incorrect or incomplete delivery information may cause delays or additional delivery issues.

9. Delivery of Lighting Products

Lighting products can contain delicate components, glass, shades, finishes, cables, and mounting hardware.

When your package arrives, we recommend checking the exterior packaging and product condition before installation.

If you notice visible shipping damage, please document the condition with photographs and contact us promptly.

For transportation damage, please note the issue with the carrier at delivery where possible or contact us with supporting photographs within 24 hours of delivery.

Please retain the original packaging until the issue has been reviewed.

10. Returns and Refunds

You may request a return within 30 days of receiving your order.

Returned products should generally be:

  • Unused.

  • In their original condition.

  • Returned with applicable original packaging.

  • Returned with included accessories and components.

To start a return, contact:

support@foundrylighting.shop

Please provide your order number and the reason for the return. If the product is damaged, defective, or incorrect, photographs or videos may help us resolve the issue more efficiently.

Return Processing

After we receive the returned product, eligible returns or exchanges are processed within 4–7 days.

Refund Timing

Approved refunds are returned to the original payment method.

After processing, please allow 2–3 weeks for the refund to reach your account. The exact timing depends on your card issuer or financial institution.

11. Return Shipping

Unless otherwise agreed by Foundry Lighting, customers are responsible for return shipping costs for standard returns.

If an item arrives damaged, defective, or incorrect, please contact us before sending it back. We will review the situation and provide appropriate instructions.

Original shipping charges are generally non-refundable unless the return results from an error attributable to Foundry Lighting or applicable law requires otherwise.

12. Product Quality Assurance

Because Foundry Lighting specializes in lighting products, we distinguish between manufacturing defects and damage caused by use, installation, handling, or modification.

Lighting Products

Our lighting products are covered by a 30-day quality assurance period for eligible manufacturing or product-quality issues.

If a product has a quality problem, please contact us promptly with your order number and clear photographs or videos showing the issue.

Shipping Damage

For products damaged during transportation, please note the damage with the carrier when possible or contact us within 24 hours of delivery with photographs.

Installation-Related Issues

Please follow the product's installation instructions and use qualified assistance where required.

If you encounter a problem during installation, please contact us before modifying, repairing, rewiring, or otherwise altering the product. This allows us to understand the issue and provide the safest appropriate solution.

The quality assurance does not cover damage resulting from improper installation, misuse, unauthorized modification, accidents, neglect, or ordinary wear and tear.

13. Exchanges

Eligible products may be exchanged when the requested exchange is accepted by our customer service team.

Exchange requests are processed within 4–7 days after we receive the returned product.

If the requested replacement is unavailable, we may offer another reasonable resolution, including a refund where applicable.

For an exchange, please return all relevant components, including shades, mounting hardware, cables, and other accessories supplied with the original product.

14. Exceptions to Returns and Quality Coverage

A return or quality claim may not be accepted where the issue results from:

  • Use outside the product's intended purpose.

  • Improper installation.

  • Unauthorized electrical modification or repair.

  • Accidental damage.

  • Negligence or improper handling.

  • Normal wear and tear.

  • Damage caused after delivery by the customer or a third party.

  • Missing components that prevent proper evaluation of the product.

  • Returns requested outside the applicable return period.

These provisions are intended to distinguish genuine product or transportation issues from damage caused after delivery.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.

15. Intellectual Property

All content on the Foundry Lighting website, including but not limited to:

  • Website design

  • Logos and trademarks

  • Product presentation

  • Text

  • Graphics

  • Photography

  • Illustrations

  • Page layouts

  • Icons

  • Website materials

  • Original designs

is owned by or licensed to Foundry Lighting and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit our website content, trademarks, designs, images, or other intellectual property without prior written authorization.

16. User-Generated Content

If we allow customers to submit reviews, photographs, comments, testimonials, or other content, you remain responsible for the content you submit.

By submitting content to us, you grant Foundry Lighting a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, display, publish, distribute, and adapt that content for legitimate business, marketing, promotional, and website purposes.

You represent that:

  • You have the necessary rights to submit the content.

  • Your content does not unlawfully infringe another person's intellectual property rights.

  • Your content does not contain unlawful, fraudulent, or harmful material.

  • Your content does not improperly disclose another person's private information.

We may remove user-generated content that violates these Terms or applicable law.

17. Prohibited Activities

You agree not to use our website to:

  • Engage in unlawful activity.

  • Violate intellectual property rights.

  • Upload or transmit viruses, malware, malicious code, or harmful software.

  • Interfere with website operation or security.

  • Attempt unauthorized access to our systems.

  • Scrape or systematically copy website content without authorization.

  • Resell products without our authorization.

  • Create fraudulent or misleading orders.

  • Use a false identity or another person's information.

  • Submit false payment or shipping information.

  • Abuse promotions, discounts, returns, or refunds.

  • Attempt to disrupt another customer's shopping experience.

  • Use the website for fraudulent or deceptive purposes.

We may restrict access or cancel affected orders when reasonably necessary to protect our customers, systems, or business.

18. Disclaimer

We strive to keep our website, product information, and services accurate and available.

However, the website may occasionally contain technical errors, interruptions, outdated information, or temporary unavailability.

We do not guarantee that:

  • The website will always operate without interruption.

  • Every product will always be available.

  • Every website description will always be completely error-free.

  • Delivery estimates will always be met.

Nothing in these Terms limits consumer rights that cannot legally be limited under applicable law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Foundry Lighting will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products where such limitation is legally permitted.

Our liability relating to a specific purchase will generally be limited to the amount paid for the affected product or order, except where applicable law requires otherwise.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

20. Third-Party Services

Our website may rely on third-party services for payment processing, shipping, analytics, hosting, security, and other operational functions.

Third-party services may have their own terms and privacy policies.

Your use of a third-party service may therefore also be subject to that provider's terms.

21. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes in our business, products, website functionality, legal requirements, or operating practices.

When we make material changes, we will update the “Last Updated” date at the beginning of this page.

Your continued use of the website after an updated version is posted means that you acknowledge the revised Terms, to the extent permitted by applicable law.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

23. Governing Law

These Terms are governed by the laws applicable in the State of California, USA, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Because our business address is located in Vernon, California, applicable disputes may be subject to the jurisdiction of courts located in California, subject to mandatory consumer rights and any other applicable legal requirements.

We encourage customers to contact us first so that we can try to resolve concerns directly and fairly before formal proceedings are considered.

24. Contact Us

If you have questions about these Terms, your order, a product, delivery, returns, refunds, or exchanges, please contact us:

Foundry Lighting
4162 S Santa Fe Ave
Vernon, CA 90058
USA

Customer Service: support@foundrylighting.shop

We appreciate your trust and aim to provide a straightforward, professional, and helpful shopping experience from the moment you browse our lighting collection through after-sales support.