Refund policy

At Foundry Lighting, we want every lighting purchase to feel simple, reliable, and worry-free. If your order is not the right fit for your space or arrives with an issue, our team is here to help with a clear and straightforward return or exchange process.

Effective Website: foundrylighting.shop
Customer Service: service@foundrylighting.shop
Business Address: 4162 S Santa Fe Ave, Vernon, CA 90058, USA

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The return request must be submitted within 30 days of delivery.

  • Items should be unused and in their original condition.

  • Products should be returned with their original packaging, accessories, manuals, and other included materials whenever applicable.

  • Items should be securely packaged to help prevent damage during return transportation.

  • Products that arrive damaged, defective, or incorrect should be reported to our customer service team as soon as possible.

For lighting products, we recommend keeping the original packaging until you are completely satisfied with your purchase. This provides additional protection if the item needs to be returned.

Important: Return eligibility is confirmed after our team reviews the return request and the condition of the returned product.

2. How to Request a Return

Please follow these steps:

Step 1 — Contact Us

Email service@foundrylighting.shop with your order number and a brief explanation of why you would like to return the item.

If the product arrived damaged, defective, or incorrect, please include clear photos or videos showing the issue.

Step 2 — Receive Return Instructions

Our customer service team will review your request and provide the applicable return instructions.

Please do not send an item to an address that has not been provided or confirmed by our team.

Step 3 — Prepare Your Package

Pack the product carefully using the original packaging whenever possible. Include all applicable accessories and components.

Step 4 — Ship the Return

Follow the return instructions provided by our customer service team and retain your shipping receipt or tracking information until the return has been completed.

Step 5 — Return Review

Once we receive your returned item, our team will inspect it and process the return or exchange within 4–7 days.

3. Refunds

Once your returned item has been received and approved, your refund will be processed to the original payment method.

We accept:

  • Visa

  • MasterCard

After the refund is processed, please allow 2–3 weeks to receive the refunded funds. The exact time depends on your card issuer and financial institution.

Refund Timing: Return processing takes 4–7 days after we receive the returned item, followed by approximately 2–3 weeks for the refund to reach your account, depending on your card issuer.

The final amount credited to your account may also depend on your payment provider's processing procedures.

4. Exchanges

If you receive an item that is defective, damaged, incorrect, or otherwise eligible for exchange, please contact us at service@foundrylighting.shop.

Exchange requests are reviewed after we receive the returned product. Once received, eligible exchanges are processed within 4–7 days.

If the requested replacement is unavailable, our customer service team will contact you regarding the available resolution.

For lighting products, please make sure that all components, shades, fixtures, mounting parts, and other included accessories are returned when an exchange is requested.

5. Return Shipping Costs

Unless otherwise agreed in writing by Foundry Lighting, return shipping costs are the customer's responsibility.

For products that arrive damaged, defective, or incorrect, please contact our customer service team before arranging a return. We will review the situation and provide appropriate instructions.

Original shipping charges are generally non-refundable unless the return is related to an error or issue attributable to Foundry Lighting.

6. Order Processing & Shipping

Orders are generally processed within 4–7 days before shipment.

We currently ship globally except to Asia and remote areas.

Available shipping options include:

Shipping Method Estimated Delivery Shipping Cost
Standard DHL/FedEx 7–14 days $12.95
EMS 12–24 days Free
Orders of $50 or more Varies by selected method Free shipping applies

Delivery estimates begin after order processing and may vary depending on destination, carrier conditions, customs procedures, and other circumstances outside our control.

7. Items That May Not Qualify for Return

A return may be declined when an item:

  • Is returned after the 30-day return period.

  • Has been used, damaged, modified, or altered after delivery.

  • Is missing essential components or accessories.

  • Is returned without the required packaging where the condition of the product is affected.

  • Has damage caused by improper installation, misuse, neglect, or handling.

  • Cannot be reasonably verified as an item purchased from Foundry Lighting.

If you are unsure whether your item qualifies, please contact us before sending it back.

8. Damaged or Incorrect Items

We understand that lighting products require careful handling during transportation.

If your order arrives damaged, defective, or different from what you ordered, please contact service@foundrylighting.shop with:

  1. Your order number.

  2. A description of the issue.

  3. Clear photos of the product.

  4. Photos of the packaging when relevant.

Please keep the original packaging until our team has reviewed your case and provided further instructions.

Our goal is to resolve these situations as quickly and fairly as possible.

9. Product-Specific Return Considerations

Before returning a lighting product, please check that all parts are included. Depending on the product, this may include:

  • Light fixtures

  • Shades

  • Mounting hardware

  • Cables or cords

  • Bulb-related components

  • Installation accessories

  • Product instructions

For items that require installation, please ensure the product has been handled and installed appropriately. If you discover a problem during installation, contact us before making modifications or attempting repairs.

This helps our team identify the best solution while protecting the condition of the product.

10. International Orders

Foundry Lighting serves customers globally except Asia and remote areas.

International deliveries may be subject to destination-specific customs procedures, import requirements, or carrier delays. These circumstances may affect the final delivery time.

If a return is required for an international order, please contact our customer service team first so that we can provide the appropriate return instructions.

11. Contact Us

If you have questions about a return, refund, exchange, damaged item, or order issue, please contact:

Foundry Lighting
4162 S Santa Fe Ave
Vernon, CA 90058
USA

Email: service@foundrylighting.shop

We are committed to providing a clear and helpful after-sales experience and will do our best to assist you throughout the process.