Privacy policy

At Foundry Lighting, we value your privacy and are committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains what information we collect when you visit or shop through foundrylighting.shop, how we use it, when it may be shared, and the choices available to you.

This policy applies to our physical retail B2C e-commerce business and is designed to provide clear information for customers shopping internationally.

1. Who We Are

Foundry Lighting
Domain: foundrylighting.shop
Address: 4162 S Santa Fe Ave, Vernon, CA 90058, USA
Customer Service Email: support@foundrylighting.shop

For privacy-related questions or requests, please contact us using the email above.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information You Provide

When you place an order, contact us, or request customer support, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number, when provided

  • Order and transaction details

  • Products purchased or considered

  • Customer service communications

  • Information you voluntarily provide when contacting us

We only request information that is reasonably necessary to operate our store, fulfill orders, provide customer service, and improve your shopping experience.

Payment Information

When you make a purchase, payment information may be processed through our payment providers.

We accept payment methods including:

  • Visa

  • MasterCard

We do not need to retain your complete card number or security code on our own systems to process an order. Payment information may be transmitted directly to authorized payment processors that handle payment processing and security.

3. Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages viewed

  • Referring pages

  • Approximate interaction and browsing information

  • Date and time of website access

  • Website performance and diagnostic information

This information helps us understand how visitors use our website, maintain website functionality, detect security issues, and improve the shopping experience.

4. How We Collect Information

We may collect information through:

  • Orders and checkout

  • Customer service communications

  • Website forms

  • Direct communications with us

  • Cookies and similar technologies

  • Website analytics and technical systems

  • Interactions with our online store

We do not intentionally collect unnecessary personal information.

5. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process payments

  • Provide order confirmations and updates

  • Respond to customer service requests

  • Process returns, refunds, and exchanges

  • Maintain and improve our website

  • Prevent fraud, abuse, and unauthorized activity

  • Protect the security of our customers and business

  • Understand website performance and customer interactions

  • Comply with applicable legal and regulatory requirements

  • Communicate with you when necessary regarding your orders or account-related activity

We use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

6. When We Share Information

We do not sell your personal information simply because you shop with us.

We may share necessary information with trusted service providers when required to operate our business, including:

Payment Providers

Payment processors may receive information necessary to securely authorize and complete your transaction.

Shipping & Delivery Providers

We may provide your name, shipping address, contact details, and order information to delivery providers so your purchase can be delivered.

Our stated shipping services may include DHL, FedEx, and EMS.

Technology & Service Providers

We may use third-party providers for services such as:

  • Website hosting and operation

  • Analytics

  • Security

  • Fraud prevention

  • Customer support

  • Order processing

  • Technical maintenance

These providers should only receive information reasonably necessary to perform their services.

Legal Requirements

We may disclose information when required to do so by applicable law, regulation, court order, legal process, or governmental authority.

We may also disclose information when reasonably necessary to protect our legal rights, customers, property, website, or business operations.

7. Payment Security

We take payment security seriously.

Payments made through our store may be processed by authorized third-party payment providers using security measures designed to protect transaction information.

We support Visa and MasterCard payments.

We do not ask customers to provide complete payment card details through ordinary customer service email. If you receive a suspicious request for payment information claiming to be from Foundry Lighting, please contact us directly through our official customer service email.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help websites remember information and provide a smoother browsing experience.

We may use cookies to:

  • Keep shopping and checkout functions working

  • Remember preferences

  • Understand website traffic

  • Measure website performance

  • Improve website functionality

  • Support security and fraud prevention

  • Understand how visitors interact with our store

Some cookies may be provided by third-party services used to operate or analyze our website.

Depending on your browser, device, or applicable local law, you may be able to control or restrict cookies through your browser settings.

Disabling certain cookies may affect some website features or shopping functions.

9. Data Storage and Protection

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include appropriate access controls, security procedures, secure transmission technologies, and limitations on who can access customer information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, while we work to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, legal, regulatory, fraud prevention, and dispute-resolution requirements.

10. International Data Transfers

Foundry Lighting serves customers globally, except for Asia and remote areas.

Because we operate an international e-commerce business, personal information may be processed or stored in countries other than the country where you live.

Where applicable, we take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable privacy requirements and appropriate safeguards.

11. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your information is used

  • Object to or restrict certain processing activities

  • Request a copy of certain personal information

  • Withdraw consent where processing is based on consent

  • Exercise applicable rights without unlawful discrimination

Some rights may be subject to legal limitations or exceptions.

To submit a privacy request, contact:

support@foundrylighting.shop

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized access.

12. Marketing Communications

If we send promotional communications, you may have the ability to opt out of receiving them.

You can also contact us at support@foundrylighting.shop to request that promotional communications stop.

Even if you opt out of marketing communications, we may still send essential transactional messages, such as order confirmations, shipping updates, refund information, or customer service communications.

13. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact support@foundrylighting.shop so we can review the situation and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

If you follow a link to an external website, that website will have its own privacy practices and policies. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

15. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes.

Retention periods may depend on:

  • The nature of the information

  • The purpose for which it was collected

  • Our relationship with you

  • Legal and accounting requirements

  • Fraud prevention and security needs

  • Dispute resolution

  • Applicable regulatory obligations

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

16. Privacy Requests and Questions

We welcome privacy questions and requests.

If you would like to access, correct, delete, or otherwise exercise an applicable privacy right concerning your information, please contact us:

Foundry Lighting
4162 S Santa Fe Ave
Vernon, CA 90058
USA

Privacy & Customer Service:
support@foundrylighting.shop

Please include enough information for us to understand your request and, where appropriate, verify your identity.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website features, technology, legal requirements, or privacy standards.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

We encourage customers to review this page periodically to stay informed about how we handle personal information.

18. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or your privacy rights, please contact us:

Foundry Lighting
4162 S Santa Fe Ave, Vernon, CA 90058, USA
Email: support@foundrylighting.shop

We value your trust and are committed to treating your personal information responsibly, transparently, and respectfully.