Shipping policy
At Foundry Lighting, we know that lighting is more than a purchase—it is part of your space. We carefully prepare every order so your Pendant Lights, Wall Lamps, Floor Lamps, and Table & Bedside Lamps can travel safely from our store to your home.
We currently ship worldwide except Asia and remote areas, with flexible delivery options designed to balance convenience, cost, and delivery speed.
1. Order Processing
All orders are processed within 4–7 days.
Processing time is the time required to prepare, inspect, package, and dispatch your order. Delivery time begins after your order has been shipped.
During busy periods, holidays, carrier disruptions, or circumstances outside our reasonable control, processing or delivery may occasionally take longer.
We appreciate your patience and will make reasonable efforts to keep your order moving as quickly as possible.
2. Shipping Options
We currently offer two main shipping options.
Standard DHL/FedEx Shipping
Estimated delivery: 7–14 days
Shipping fee: $12.95
DHL or FedEx may be selected depending on destination, availability, and operational conditions.
This option is suitable for customers who prefer a faster standard delivery service.
Free EMS Shipping
Estimated delivery: 12–24 days
Shipping fee: Free
Orders of $50 or more qualify for free shipping through the applicable EMS service.
EMS provides a cost-conscious delivery option for customers who are comfortable with a longer estimated delivery window.
3. Shipping Cost & Free Shipping
Our current shipping structure is:
| Shipping Method | Estimated Delivery | Shipping Cost |
|---|---|---|
| DHL/FedEx Standard | 7–14 days | $12.95 |
| EMS | 12–24 days | Free |
| Orders $50+ | EMS | Free |
Shipping options and applicable charges will be shown during checkout where available.
Please review the shipping information displayed at checkout before completing your purchase.
4. Where We Ship
Foundry Lighting ships to customers around the world, except Asia and remote areas.
Some destinations may not be serviceable due to carrier restrictions, local regulations, geographic limitations, or other delivery conditions.
If your destination is unavailable during checkout, please contact us before placing your order.
Customer Service:
support@foundrylighting.shop
5. Order Tracking
When tracking information is available, it may be provided after your order has been dispatched.
You can use the tracking information supplied by the applicable carrier to monitor your shipment.
Depending on the carrier and destination, tracking updates may take some time to appear after the package leaves our facility.
If your tracking information does not update for an extended period, please contact us at:
Please include your order number so our team can assist you more efficiently.
6. Delivery Estimates
The delivery periods stated in this policy are estimated delivery times, not guaranteed arrival dates.
DHL/FedEx
Estimated delivery is 7–14 days after shipment.
EMS
Estimated delivery is 12–24 days after shipment.
Actual delivery may vary depending on:
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Destination
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Carrier operations
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Customs processing
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Weather
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Local delivery conditions
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Holidays
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Unexpected transportation delays
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Incorrect or incomplete shipping information
We recommend allowing sufficient time when ordering for a specific event or deadline.
7. Safe Packaging for Lighting Products
Lighting products can include delicate materials such as glass, shades, metal finishes, electrical components, and mounting hardware.
To help protect your order during transportation, we take reasonable care when preparing and packaging lighting products for shipment.
Before installation, please inspect your package and product carefully.
If you notice visible damage, please take clear photographs of:
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The shipping box
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Any visible exterior damage
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The internal packaging
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The affected product
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Any damaged components
Please keep the original packaging until the situation has been reviewed.
8. Damaged Packages or Products
If your package arrives visibly damaged, please document the condition before opening it where possible.
For transportation-related damage, please note the issue with the carrier at delivery when possible or contact us within 24 hours of delivery with clear photographs.
Email:
Please include your order number and photographs so our team can review the situation and provide the appropriate next steps.
If a product arrives defective or incorrect, please contact us before attempting repairs, rewiring, modifications, or installation changes.
9. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully check:
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Full recipient name
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Street address
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Apartment or unit number
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City
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State or region
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Postal code
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Country
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Contact information
An incorrect or incomplete address may result in delivery delays, failed delivery, or additional carrier charges.
If you notice an address error after placing your order, contact us as soon as possible at support@foundrylighting.shop.
We will do our best to assist, but changes cannot always be guaranteed after an order has entered processing or shipment.
10. Customs, Duties & Taxes
Because Foundry Lighting serves customers internationally, some orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Any customs duties, import taxes, VAT, brokerage fees, or similar charges imposed by the destination country are the customer's responsibility unless otherwise required by applicable law.
Customs policies vary by country, and Foundry Lighting does not control the amount or timing of these charges.
Customers are responsible for complying with applicable import requirements in their destination country.
Customs processing may also extend the final delivery time beyond the estimated shipping window.
11. Undeliverable or Refused Packages
If a package cannot be delivered because of an incorrect address, refusal of delivery, failure to collect the package, or other circumstances attributable to the recipient, additional shipping or handling costs may apply.
If your package is returned to us, please contact customer service before requesting another shipment.
We will review the circumstances and provide the available options.
12. Lost or Delayed Shipments
Although we work with established shipping carriers, unexpected transportation delays can occur.
If your package appears to be significantly delayed or tracking information indicates a potential delivery problem, please contact us with your order number and tracking information.
We will work with the applicable carrier where possible to help locate the shipment and determine the next appropriate step.
13. Shipping & Returns
Shipping and return arrangements are separate from the original delivery process.
For information about returning an eligible product, please review our Return & Refund Policy or contact:
Returns must generally be requested within 30 days of receiving the order.
Once a returned item is received, eligible returns or exchanges are processed within 4–7 days.
Approved refunds generally take 2–3 weeks to reach the customer's account, depending on the card issuer.
14. Contact Us
If you have questions about shipping, delivery, tracking, customs, or your order, please contact us:
Foundry Lighting
4162 S Santa Fe Ave
Vernon, CA 90058
USA
Customer Service:
support@foundrylighting.shop
We are committed to making your delivery experience as clear, secure, and convenient as possible.